Frequently Asked Questions

Our list of frequently asked questions can assist you when planning an upcoming stay at the Bay View Suites Paradise Island. If you are unable to find the answer to your question, please contact us directly and we'll be happy to assist you.

Do I need a credit card to make a hotel room reservation?

Yes, requires a credit card for all online hotel reservations. This guarantees your hotel room until your arrival date. Your credit card will not be charged until you arrive at the hotel unless the hotel requires prepayment or a deposit prior. Prepayment, deposit and cancellation requirements will be displayed during the online confirmation process.

If you do not cancel online reservations in accordance with the Bay View Suites Paradise Island's cancellation policy, you will be charged for one night's hotel stay, unless your online hotel reservation required a full payment in advance or a minimum length of stay.

If you prefer to not use your credit card online, we invite you to contact reservations by phone at 1-800-757-1357 (North America).

What is Bay View Suites Paradise Island's online cancellation policy?

If you do not cancel online reservations based on the Bay View Suites Paradise Island cancellation policy, you will be charged for one night's hotel stay unless your online hotel reservation required a full payment in advance or a minimum length of stay.

When full payment is required in advance, you will be charged for the entire reserved stay unless you change or cancel your reservation within the requirements of the hotel's cancellation policy. During certain travel periods, such as holidays and special events, a minimum stay may be required. For minimum length of stay reservations you will be charged for the entire reserved stay if you check out prior to the reserved departure date.

For further clarification on the Bay View Suites Paradise Island's cancellation policy please contact the hotel directly at (242) 363-2555 or 1-800-757-1357 (North America).

Will my credit card be charged if I forget to cancel my hotel room reservation?

Yes. Reservations are guaranteed to your credit card. To avoid being charged, reservations must be cancelled in accordance with the cancellation policy outlined by Bay View Suites Paradise Island. Take time to review the cancellation policies for your specific hotel reservation.

Can I return to the website and request a written confirmation for my reservation?

Once you have successfully booked your reservation online, you will be sent an email based on the email address provided on the reservation form. This email will contain your hotel confirmation, which you can print at anytime.

How do I make reservations for a large group (family reunion, club, etc.)?

Requesting 10 or more rooms with the same arrival date qualifies as a group booking. Group travel reservations may have different rates or hotel booking requirements. To request a reservation for your group or for more information, please contact the Bay View Suites Paradise Island at toll-free at 1 (800) 757-1357 or directly at (242) 363-2555.

How do I view my hotel reservations online?

If you made your reservation on Bayviewsuitesparadiseisland.com, check your hotel confirmation email for a link that will direct you to view your reservation(s) online.

How do I modify or cancel my reservation?

If you made your hotel reservation on Bayviewsuitesparadiseisland.com (and it is within the cancellation/modification time frame) you may modify your reservation(s) by clicking on the link contained within your hotel confirmation email.

I forgot/lost my confirmation number. How do I find it?

To retrieve your confirmation number, please contact the Bay View Suites Paradise Island. If the reservation was made directly with the hotel, you will have to contact the hotel directly to retrieve your confirmation number.

Can I modify or cancel a reservation that has been booked directly with the hotel?

Please contact the hotel directly to make any changes to the reservation.

How do I make a group reservation?

To request a reservation for your group or for more information, please contact the hotel toll-free at 1(800) 757-1357 or directly at (242) 363-2555.

How can I make a special request regarding my stay?

Special requests can be made when making your hotel booking online. Requests for rollaway beds and cribs, as well as any requests noted in comments section during the reservation process online can be made. Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.